1. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact BigBuyCart Customer Support within 7 days of delivery. Share your order number along with clear photos or videos of the product and packaging so our team can review the issue.

2. Eligibility for Return

For hygiene and product-safety reasons, opened or used hair-care products may not be eligible for return, except in cases where the product is defective, damaged during delivery, or incorrectly supplied.

3. Refunds

Once an approved return is received and inspected, we will notify you about the refund. Approved refunds will be processed to your original payment method, subject to applicable payment-provider processing times.

4. Replacement

Where appropriate, BigBuyCart may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.

5. Return Shipping

For damaged, defective, or incorrect orders, BigBuyCart will provide the appropriate return instructions. For other eligible returns, shipping charges may be the customer’s responsibility.

6. Non-Returnable Products

Products that have been opened, used, altered, or damaged after delivery may not qualify for return unless the issue is determined to be a manufacturing defect or a delivery error.

7. How to Request a Return

To request a return or refund, contact us with your name, order number, registered email/phone number, and reason for the request.

Phone/WhatsApp: [Contact Us]

8. Refund Processing

Refund processing begins after the returned product has been received and approved. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.